Leading The Management Revolution

October 17, 2009

Meet The Boss…cont

Now meet Prof. Gary Hamel. A passionate management thinking guru

I first came across his work back in 2000 with his book – Leading The Revolution and was so inspired I made it compulsory reading for my management team. His most recent book The Future of Management is also revolutionary and a must read if you still are thinking like a Boss!

Take for example:

EMPLOYEE CAPABILITY HIERARCHY…in order from good to great!

  1. Obedience – Staff that show up, do what they’re told and follow the rules
  2. Diligence – hardworking, stay till the work is done, generally are focussed
  3. Intellect – staff who take responsibility for there own skills, constantly learning, and following best practices
  4. Initiative – employees who look to solve problems, ask how can I help or do more
  5. Creativity – Employees who lay awake at night worrying about how we can learn from other industries, or what can I do for the greater good of the organisation
  6. Passion – Employees who bring energy and life to the organisation, for whom the job has spiritual meaning

Lets examine the first three – Obedience, Diligence, Intellect – The Boss operates well here…do as I say, don’t deviate from the plan, this is way we do things around here. Those same three skill sets also work really well in well defined mature market sectors example where ink cartridges sell printers or within government bureaucracies. But here’s the thing …as I said in my last post  that’s not the problem modern management is now wrestling with. Especially because the Web and our new interconnected world, enable these same three skill sets to be freely available for a fraction of the cost from places like Bangalore, Manila or Guangzhou.

It is a tragedy, that most Bosses I know haven’t a clue or a mindset that will enable them to adapt or step up to the plate and think and act like a Leader. Worse most seemed trapped in a time warp and are more comfortable operating like the Soviet Union than an exciting startup in Silicon Valley (or is my wish for Logan S/E Qld) – where INITIATIVE, CREATIVITY and PASSION are the future and holy grail for any business or enterprise if they are really to become innovative and succeed!

So, it will come as no surprise to those who know me that, the 1968 classic song from Lennon (John) …you say you want a revolution, well you know, we all want to change the world!…is keeping me awake at night!




Meet the Boss!

October 13, 2009

TC's Master Pres.032_2

Look familiar..like someone you know?

He’s a manager of a bygone era.

But here’s the thing…

What fundamental problem was he supposed to solve?

The answer  – efficiency and replication.

The Boss was invented to keep his staff focused on following rules and doing the same thing over and over again, whether it was building a Model T Ford or a Silicon Chip, or flipping a burger or serving a customer, or even approving a bank loan… The Bosses role was and still is all about minimising variation, and maximising standardization.

But hang on… that’s not the problem modern leaders or businesses are wrestling with today. Rather, it’s more about; “How do we build a business or enterprise that’s adaptable, innovative and sustainable? Or for the team within the business, how can we really provide a work environment that’s engaging and a fun place that encapsulates real work/life integration?  Moroever, how do we draw out those unique human gifts of initiative, creativity and passion into our workplace?

We are now at a management crossroads. Traditional hierarchies or draconian systems block or inhibit positive and meaningful change and collaborative outcomes. Despite the rhetoric the real art of management conversation, of listening and working together (collaboratively) – is almost nonexistent. Complicated bureaucracies or silo’s within the many tiers of government and functions of business are the root of the problem.

Meanwhile the knowledge, resources, and computing power of billions of people are now self-organising into a massive new collective force. Interconnected through blogs wikis, chat rooms, YouTube, Twitter – the internet is providing the first ever global platform for realtime collaboration. Some are saying – who needs management anyway?… as these new online self organising tribes are rapidly changing society and spawning new meritocracies or peer to peer networks, breathtaking business models and new leadership.

From where I sit leadership is all about- doing the right thing.

Saatchi & Saatchi (the worlds leading Ad agency) is a great example of what doing the right thing is about, so is Google, Virgin, Apple and Wholefoods.

So what makes them so different? 1. Aspirational leadership. 2. Believing in a dream.  3. Aligning people’s emotions by creating a real sense of purpose and a culture of knowing where you fit in and belong.

In other words this is all about fostering a Movement or a Tribe. Ref. Seth Godin’s Book –Tribes!

…click here to continue